Last updated on March 3rd, 2023
International Buyers:
For international buyers, orders will be shipped and delivered through registered international courier companies and/or International speed post only. Delivery time may vary based on the destination country and courier company/post office norms.
Domestic Buyers:
Domestic buyers can expect their orders to be shipped only through registered domestic courier companies and/or speed post. Please note that delivery time may vary depending on the norms of the courier company or post office.
Order Processing:
80% of orders are shipped within 2 working days. However, if the item is in the process, it will take 10-12 working days as viscose fabric goes through 3 processes before getting ready.
You can WhatsApp or call on +919082268559 to know the exact dispatch date before ordering.
Shipment Tracking:
Once your order is processed, you will receive tracking details via email and WhatsApp. You can also access your tracking information on the website under “My Order”.
Delivery Address:
Please ensure that the delivery address provided during registration or order placement is accurate. We will deliver the order to the address specified by the buyer.
Confirmation and Support:
Delivery of our services will be confirmed via email. If you encounter any issues while utilizing our services, kindly reach out to our helpdesk at 9619970293 or support@thanganat.store.
Returns and Refunds:
For returns, the return shipping charge will be paid by us up to Rs.100. Additionally, the amount for the shipping as well as for the returned product(s) will be refunded within 7 days of receiving the item. This ensures a hassle-free return process and guarantees customer satisfaction with the refund policy.
Note: Thanganat guarantees to hand over the consignment to the courier company or postal authorities within the specified timeframe but is not liable for any delivery delays caused by external factors.
